FAQs
How do I place an order?
Simply choose your product and click the “Add to cart” button. Follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number when your order ships.
How much is shipping?
We offer free shipping on all orders
How long does shipping take?
3-15 business days for delivery. Orders ship in 1-2 business days and Transit Time takes an additional 2-5 business days
What is my tracking number?
This is how you will be able to track your order. Your tracking number is sent to you via email and will be available up to 2 business days after your order is placed. Please reach out if you haven't received your tracking number 3 business days after placing your order by contacting support at thebonigroup@gmail.com
Where is my order?
You can track your order here: using the tracking number sent to you via email.
I've lost my tracking number. What can I do?
Simply contact us at thebonigroup@gmail.com with your full name and mailing address, and we will resend it.
How can I make changes to my order?
If you need to make changes to your order you will need to contact us within 12 hours of placing the order. We can change your delivery details, name, email and phone number.
How can I cancel my order?
Please refer to our Cancellation Policy at the bottom of this page.
What is your return policy?
Please see our Return & Refund Policy at the bottom of this page.
Who do I contact if there's something wrong with my order?
If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to
How do I place an order?
Simply choose your product and click the “Add to cart” button. Follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number when your order ships.
How much is shipping?
We offer free shipping on all orders
How long does shipping take?
3-7 business days for delivery. Orders ship in 1-2 business days and Transit Time takes an additional 2-5 business days
What is my tracking number?
This is how you will be able to track your order. Your tracking number is sent to you via email and will be available up to 2 business days after your order is placed. Please reach out if you haven't received your tracking number 3 business days after placing your order by contacting support at thebonigroup@gmail.com
Where is my order?
You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.
I've lost my tracking number. What can I do?
Simply contact us at thebonigroup@gmail.com with your full name and mailing address, and we will resend it.
How can I make changes to my order?
If you need to make changes to your order you will need to contact us within 12 hours of placing the order. We can change your delivery details, name, email and phone number.
How can I cancel my order?
Please refer to our Cancellation Policy at the bottom of this page.
What is your return policy?
Please see our Return & Refund Policy at the bottom of this page.
Who do I contact if there's something wrong with my order?
If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to thebonigroup@gmail.com
How secure is my personal information?
We adhere to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Contact us
If we still haven't managed to answer your question, please feel free to contact us at thebonigroup@gmail.com and we'll get back to you within 1 business day!
How secure is my personal information?
We adhere to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Contact us
If we still haven't managed to answer your question, please feel free to contact us at thebonigroup@gmail.com and we'll get back to you within 1 business day