Widerrufsrecht

RETURNS
We have a 90-day return policy, which means you have 90 days from the delivery date to request a return. 

To be eligible for a return, your item must:

• Be still in the original packaging (the inner packaging must not be tampered with)
• The product was never assembled or used
• The product and packaging are in full salable condition when received back at our warehouse
• You’ll also need a copy of (not the original) purchase receipt for proof of purchase

If you received a replacement and now wish to return the item, you will need to return both the replacement and the original item (if damaged). If both items are not returned, we cannot honor a refund.

To start a return, you can contact us at thebonigroup@gmail.com and we will provide you with instructions to complete your return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  Please note that the return shipping cost is the responsibility of the buyer and will be deducted from any applicable refund.

You can always contact us for any return questions at thebonigroup@gmail.com.

REFUNDS
We will notify you once we’ve received and inspected your return (processing can take 1-3 business days once we receive the item), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 5 business days have passed since we approved your return and you are not seeing the funds returned to the original method of payment, please contact thebonigroup@gmail.com to verify the refund has been processed. 

NON-REFUNDABLE
We do have some items that are non-refundable such as paid shipping. 

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately at thebonigroup@gmail.com if the item is defective, damaged, or missing or if you receive the wrong item so that we can evaluate the issue and make it right. If the package appears tampered with, we encourage you to also submit a claim with the carrier. Please note that we may ask you to send us a picture of the damaged product before shipping a replacement.

Please contact us if you have any questions about this policy: